Searching for recordings archived on cloud drive
Use the search feature to search and retrieve recordings that are in cold storage on Cloud Drive.
- From the main menu, click the Search icon.
- Select the cloud Server.
- Select the camera.
- In the Search range select the Start Time, End Time and Client time for the recording.
-
Click Search.
Right-click the gray bar at the bottom of the timeline to view the tooltip that shows that the recording is in cold storage in the Cloud Drive.
-
Click Play to display
the following message.
Video is currently in Cold Storage and will take time to retrieve. Would you like to request it now?
- Click Retrieve. A message displays over the Snowflake icon to prompt you to select the time markers for the cold storage request.
- After you place the markers, press the Snowflake icon to retrieve the cold storage video from Cloud Drive. Retrieving the recording can take a number of hours.
-
To view the status of the request, on the Search menu,
click the Cold Storage Requests icon.
When the Status is Completed the recording is available to view.
-
Click View Video to view
the recording.
You can also view the recording from the camera settings page as long as the camera has a subscription to Cloud Drive. A notification that the recording is available for viewing displays when the recording is retrieved from cold storage.
- Click the link in the message to view the recording
