Compiling log files

To compile log files, complete the following steps:
  1. In the toolbar, click the Help icon and then select Support Diagnostics.
  2. In the Support Diagnostics window, from the Server menu select a server.
  3. Select the Show Advanced Options check box.
  4. In the Included files area, select the files that you want to send.
  5. In the Server Log Range area, select a date and time range.
  6. Optional: Select the Send usage statistics check box to send anonymous and non-sensitive information to the manufactures about how you use cameras and exacqVision features on the system.
  7. Choose one the following options:
    • Click Save to compile the log files.
    • Click Upload to open a support request form with the log files as an attachment. Enter the appropriate information, and then click Submit Email Form.